Star Recruitment are supporting one of their brilliant clients to recruit an exciting position of Sales and Part Exchange Co-Ordinator.

We are looking for someone who is organised with a good attention to detail, delivering targets in a timely and efficient manner.

You will be a part of the sales team that provides exceptional customer service , advice and support to ensure a seamless cross functional process to all customers. You will be proactive in progressing new sales reservations through to successful legal completion acting as a point of contact for all parties.

Responsibilities

• Work as part of the regional sales team to deliver the completions required, proactively progress new sale plot reservations through to exchange of contracts and successful legal completion in strict accordance budgeted forecast expectations.
• Be the point of contact and trusted “go to” person for all regional purchasers from reservation through to completion keeping customers fully and regularly informed throughout, working in close and coordinated partnership with customers, solicitors and all third parties to ensure that contracts and completions occur as speedily as possible.
• Ensure that all notices are achieved, funds requested & deposited, whilst delivering an excellent customer experience through the conveyance process, breaking down barriers and overcoming issues to achieve timely exchange of contracts and legal completions
• Demonstrate & actively apply a detailed knowledge of mortgage application, conveyance processes.
• Provide highly valued advice, support and guidance to all customers who have reserved to facilitate the achievement of contract exchange and legal completion deadlines.
• To be the point of contact for all estate agents, solicitors, financial and mortgage advisors to actively facilitate the timely & efficient delivery of successful contract exchanges and legal completions.
• Work in close partnership with the Group legal team to process regional reservations through to exchange, the legal completion ensuring systematic, prompt & proactive communication with all parties involved.
• Understand and keeping fully appraised of the regional Avant build programmes and sequences to be able to inform customers of plot completion/settlement timescales.
• Prepare CML documentation for each reservation for formal approval recording matters on the relevant IT and Customer Relationship Management systems, updating any CML should the financial mechanics of any reservation differ from that agreed at the point of reservation

You need to be able to....

• Demonstrate experience of delivering timely and efficient exchange completions for a sales team within a new homes’ developer.
• Experience dealing with customers, solicitors, estate agents and financial advisors required throughout the customers new home purchase journey.
• Detailed knowledge of both mortgage application and conveyance processes and legal and compliance frameworks associated and part of a new home purchase.
• Possess excellent communication and enthusiasm about providing a first-class customer experience.
• Have a good Knowledge of the construction industry
• Have strong IT and database management skills, including the effective use of CRM system.
• Be highly organised who can project manage the delivery of service under minimal supervision