Due to an expanding portfolio, we are delighted to be working with a highly regarded Letting Agency for a Property Manager to join their dedicated team to play a key role in the Letting and Management team’s growth.The Letting and Management department manages over 1200 properties on behalf of our landlord clients in Edinburgh, Glasgow, the Borders and across central Scotland, including Fife and Perthshire.
The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all potential and actual customers. As the principal point of contact for your landlords,
you will be required to build quality, lasting client relationships. By working closely with the colleagues in your team to ensure the team deliver a best-in-class experience you also support the Company in achieving a market-leading position. As Portfolio Manager you will manage all aspects of the lettings and management process across your portfolio of properties and will be responsible for maximising the fee income derived from them, also ensuring you maximise the value of your client’s assets. You will work collaboratively with your and ensure that our processes are constantly being improved so that you can provide the best possible management service to your clients.
Key responsibilities
Driving Portfolio Performance – to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.
Ensuring 100% compliance with regulatory standards
Minimising void periods
Increasing rents mid-tenancy in line with lease terms
Minimising arrears
Promoting investment and upgrading works
Effective management throughout the duration of the tenancy Managing Administration – Full responsibility and accountability for all aspects of the lettings and
management process across your portfolio (assisted by a portfolio administrator) including:
Full compliance management of all safety testing and the installation and maintenance of detection equipment
Detailed client information collection and due diligence including money laundering verification
Accurate and detailed property marketing accompanied by a high standard of marketing images
Effective management/overseeing of all tenant referencing/move-in processes
Detailed and objective client reporting following regular property inspections
Efficient and diligent processing of any maintenance requests and contractor invoices
Overseeing administration of HMO licensing issues including applications and renewals in the portfolio
Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes
Overseeing administration of utility notifications and the accurate processing of void period costs.
Essential
Full, clean driving licence
Working towards MARLA
Detailed knowledge of the PRS
Detailed knowledge of the PRT legislation
Detailed knowledge of the Edinburgh lettings market
Proficient in the use of IT systems including MS Word, Excel & Outlook
Experience in the management of client relationships
Experience in conflict resolution and negotiation
Desirable
Previous management of a residential property portfolio under a portfolio management
structure
Use of CRM or experience using property software
The ability to analyse the performance of residential assets and produce investment
appraisals
MARLA qualified
Behavioural competencies
Customer focused
Teamwork
Effective Communicator
Effective under pressure
Organisational Ability
Relationship Building
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year plus incentives
Benefits:
Company pension
Cycle to work scheme
Private medical insurance
Referral programme
Sick pay
For a confidential chat please contact Vivienne Cazaly on 07743 926 955 or send your CV as application to viviennec@star-recruit.co.uk