Property Manager

2 April 2024
East Central Scotland, Edinburgh


Due to an expanding portfolio, we are delighted to be working with a highly regarded Letting Agency for a Property Manager to join their dedicated team to play a key role in the Letting and Management team’s growth.The Letting and Management department manages over 1200 properties on behalf of our landlord clients in Edinburgh, Glasgow, the Borders and across central Scotland, including Fife and Perthshire. 
 
The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all potential and actual customers. As the principal point of contact for your landlords,
you will be required to build quality, lasting client relationships. By working closely with the colleagues in your team to ensure the team deliver a best-in-class experience you also support the Company in achieving a market-leading position. As Portfolio Manager you will manage all aspects of the lettings and management process across your portfolio of properties and will be responsible for maximising the fee income derived from them, also ensuring you maximise the value of your client’s assets. You will work collaboratively with your and ensure that our processes are constantly being improved so that you can provide the best possible management service to your clients.


Key responsibilities
Driving Portfolio Performance – to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.  
 Ensuring 100% compliance with regulatory standards  
 Minimising void periods  
 Increasing rents mid-tenancy in line with lease terms  
 Minimising arrears  
 Promoting investment and upgrading works  
 Effective management throughout the duration of the tenancy Managing Administration – Full responsibility and accountability for all aspects of the lettings and
management process across your portfolio (assisted by a portfolio administrator) including:  
 Full compliance management of all safety testing and the installation and maintenance of detection equipment  
 Detailed client information collection and due diligence including money laundering verification  
 Accurate and detailed property marketing accompanied by a high standard of marketing images  
 Effective management/overseeing of all tenant referencing/move-in processes  
 Detailed and objective client reporting following regular property inspections  
 Efficient and diligent processing of any maintenance requests and contractor invoices  
 Overseeing administration of HMO licensing issues including applications and renewals in the portfolio  
 Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes  

 Overseeing administration of utility notifications and the accurate processing of void period costs.


​Essential
 Full, clean driving licence
 Working towards MARLA
 Detailed knowledge of the PRS
 Detailed knowledge of the PRT legislation
 Detailed knowledge of the Edinburgh lettings market
 Proficient in the use of IT systems including MS Word, Excel & Outlook
 Experience in the management of client relationships
 Experience in conflict resolution and negotiation


​​Desirable​​​​
 Previous management of a residential property portfolio under a portfolio management
structure
 Use of CRM or experience using property software
 The ability to analyse the performance of residential assets and produce investment
appraisals
 MARLA qualified

Behavioural competencies
 Customer focused
 Teamwork
 Effective Communicator
 Effective under pressure
 Organisational Ability
 Relationship Building

Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year plus incentives


Benefits:
 Company pension
 Cycle to work scheme
 Private medical insurance
 Referral programme
 Sick pay

For a confidential chat please contact Vivienne Cazaly on 07743 926 955 or send your CV as application to viviennec@star-recruit.co.uk

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